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DONGXING Contractors Pvt. Ltd. is a leading construction and import-export company with over 6 years of professional experience. We specialize in executing industrial and infrastructure projects while facilitating quality global trade solutions for Indian and international markets.

Our Services

Construction Services
Construction & Infrastructure Solutions
Import Export Services
Global Import & Export Trade Services

Order Cancellation Policy

How do I cancel an order?

You can cancel your order online before the product is shipped from our fulfillment center. Your entire order amount will be refunded. You may call us at +91 9315109072.

Important Timeline

Please cancel within 15 hours of placing the order and before dispatch as we normally dispatch within 24-48 hours of placing the order.

In case of cancellation, your refund will be processed once we receive the originally ordered item back from the courier. The amount can be used for shopping in future only at DONGXING.com

Note: Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How to Cancel Your Order

  • Call us on +91 9315109072 during working hours (10:30 AM – 05:30 PM IST)
  • Use the contact us form and provide your order details and reason for cancellation
  • Wait for confirmation - we will process your cancellation request as soon as possible
  • In case of promotional offers, you are eligible for refund as per your ordered invoice amount only

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email.

Bank Transfer Timeline

If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by DONGXING.com

Refund Modes & Options

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund:

Back to Source

In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Other Payment Sources

If you have made payments with any other sources or media, refund may take time according to the source.

Refund Processing Conditions

  • The order value will be refunded in full, if refunded to DONGXING.com Account as Credit
  • The order value will be refunded with a deduction of Rs.50/- as cancellation charges if it is processed to source account
  • Refund to source account will take up to 10 working days to reach your account
  • The order can be cancelled before dispatch only, the amount of the order is refunded to the refund preference
  • Return related refunds can be requested within 15 days of receiving the product by customer
  • Beyond 15 days, the refund will fall in special case scenario and would require management approval

Damage Claims & Return Policy

All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit.

Important Notice

Any damage is the responsibility of the carrier, not DONGXING.com. Therefore, you must make all damage claims to the carrier.

In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied.

If the damage is apparent upon receipt, you must accept the products and note the damage and irregularities (such as crushed, torn or broken packing) on the freight bill and have the driver sign it as verification.

Damaged/Defective Product Guidelines

  • Please notify us of receipt of a Damaged/Defective product within maximum 48 hours of delivery
  • Products/Items should be UNUSED
  • Products should be returned in their original packaging along with the original price tags, labels and invoices
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit